1. Introduction
AgencyFuel ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
We comply with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws. This policy applies to all visitors, users, and customers accessing our services from the European Union and worldwide.
2. Data Controller
AgencyFuel GmbH
Data Protection Officer
Email: [email protected]
Address: Berlin, Germany
For any privacy-related inquiries, please contact our Data Protection Officer using the details above.
3. Information We Collect
We collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and company details when you register or contact us
- Account Information: Username, password, and billing information
- Usage Data: IP address, browser type, device information, and pages visited
- Communication Data: Records of your correspondence with us
- Marketing Preferences: Your preferences for receiving marketing communications
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Contract: Processing necessary for the performance of our service agreement
- Consent: Where you have given explicit consent (e.g., for marketing emails)
- Legitimate Interests: For improving our services and preventing fraud
- Legal Obligation: To comply with applicable laws and regulations
5. How We Use Your Data
We use your personal data to:
- Provide and maintain our lead generation services
- Process payments and manage your account
- Communicate with you about our services
- Send marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Protect against fraud and unauthorized access
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account data: Retained while your account is active
- Marketing data: Retained until you withdraw consent
- Financial records: Retained for 7 years (legal requirement)
- Usage data: Retained for 12 months
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Regular staff training on data protection
9. Third-Party Processors
We use trusted third-party service providers to process your data. All processors are GDPR-compliant and bound by data processing agreements:
- Payment processors (Stripe, PayPal)
- Email service providers (SendGrid)
- Analytics providers (Google Analytics)
- Cloud hosting providers (AWS)
10. International Data Transfers
Your data is primarily stored and processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through a notice on our website. The updated policy will indicate the effective date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: AgencyFuel GmbH, Data Protection Officer, Berlin, Germany